ManpowerGroup Brasil

Analyst

• Provide consultative customer support through digital channels such as chat, email and ticketing systems;
• Support premium and/or digital-segment customers;
• Record, update and maintain complete and accurate support information in the CRM database;
• Use CRM systems to monitor, manage and handle tickets, such as Zendesk, Octadesk, Dynamics, Salesforce or similar;
• Work with knowledge-base methodologies such as FAQs and Help Desk;
• Follow and operate defined support processes and workflows;
• Collaborate with the IT team to investigate, analyze and resolve reported incidents and problems;
• Analyze support data, customer behavior and application performance to identify patterns, improvement opportunities and process adjustments;
• Prepare written communications to customers, including responses, guidance and clarifications related to support cases.

Customer Service Analyst – Affirmative Vacancy for People with Disabilities (PWD)

• Lead end-to-end recruitment processes for operational positions across Brazil
• Act strategically and proactively to attract candidates, using diverse sourcing channels and approaches
• Manage processes using an ATS (experience with Gupy is a plus)
• Monitor and analyze recruitment metrics, ensuring agility and quality in delivery
• Partner with hiring managers and internal teams to maintain alignment and fluidity throughout the process

People Management Analyst (Mid-level) – Affirmative Hiring for Candidates with Disabilities

Business Analyst

• Lead end-to-end recruitment processes for operational roles across Brazil;
• Act strategically and proactively in candidate attraction, using diverse sourcing channels and approaches;
• Manage processes using an ATS, with experience in Gupy as a plus;
• Monitor and analyze recruitment and selection metrics, ensuring speed and quality of deliverables;
• Collaborate with managers and internal teams to maintain alignment and a smooth process flow.

People Management Analyst (Mid-level) – Affirmative opening for PWD

• Conduct end-to-end recruitment processes for operational roles across Brazil;
• Act strategically and proactively in candidate attraction, using diverse sources and approaches;
• Manage processes using ATS systems, with experience in Gupy considered a plus;
• Monitor and analyze Recruitment & Selection metrics, ensuring speed and quality of deliverables;
• Partner with hiring managers and internal teams to maintain alignment and smooth process flow.

People Management Analyst, Mid-level

Support Engineer

• Troubleshoot simple and medium-level issues with GTAC and HQ when failures or errors occur, until the installation is successfully completed
• Apply and coordinate maintenance windows (MW) with the client
• Draft MOPs for non-complex (medium-risk) activities in collaboration with the client and the company
• Perform field technical support activities, which may include traveling to customer sites, hardware replacement, technical workshops, and other tasks
• Handle customer SRs (service requests) for medium-risk issues, including consulting and troubleshooting
• Implement the necessary solution until ticket closure and ensure SLA compliance
• Conduct platform health checks and implement preventive measures during low-risk maintenance windows
• Conduct low-risk maintenance windows following company and customer procedures

Technical Support Engineer, Telecom, Bilingual

Field Engineer

• Consultative sales
• Work within the machinery industry
• Approximately 70% of time traveling across Brazil and South America (Chile, Argentina, Colombia)
• Technical and consultative support
• Act as a link between engineering and sales
• Provide technical support throughout the full sales cycle
• Understand customer needs and propose appropriate solutions for briquetting and agglomeration processes
• Development of customized solutions
• Collaborate with internal teams to adapt equipment and processes
• Ensure compliance with customers' technical and commercial specifications
• Presentations and demonstrations
• Prepare technical and commercial proposals
• Deliver product presentations and demonstrations
• Highlight benefits, differentiators and applications of the solutions
• Sales cycle management
• Participate in negotiations and prepare business cases
• Respond to RFPs/RFIs
• Oversee tests, validations and final approval stages with customers
• Customer relationship management
• Build and maintain strong customer relationships
• Act consultatively to resolve issues
• Ensure customer satisfaction and post-sales support
• Technical and market updates
• Stay current on technological and market trends
• Attend trade shows, events and industry activities
• Contribute insights to commercial strategies.

Customer Service Analyst – Affirmative Vacancy for People with Disabilities (PWD)

People Management Analyst (Mid-level) – Affirmative Hiring for Candidates with Disabilities

People Management Analyst (Mid-level) – Affirmative opening for PWD

People Management Analyst, Mid-level

Technical Support Engineer, Telecom, Bilingual

Service and Sales Engineer