Manpower

Benefits Program Manager Consultant

Manpower

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50 per hour

About the role

  • Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery and operations meets employee needs.
  • Function as the subject matter expert on benefit programs; resolve benefits issues, escalations and close them in a timely manner.
  • Effectively manage multiple, complex projects and deadlines, with internal and external parties.
  • Resolve complex issues including identifying the issues, performing a thorough investigation to identify root cause, conducting impact analysis, and evaluating resolution options.
  • Build effective vendor management activities including service improvement opportunities, member satisfaction results, and monitoring service-related performance results.
  • Actively participate in Annual Enrollment preparation and user acceptance testing to ensure system accuracy.
  • Document lessons learned, conduct AE debrief meetings, and identify process improvement opportunities.
  • Participate in and/or conduct benefit training for partner teams and external vendors.
  • Execute audit schedule and manage audit progress and results with major vendor partners.
  • Partner with technical teams and payroll to ensure the accuracy of employee data and functionality of electronic data interfaces with partners.
  • Monitor and understand federal and state regulation changes impacting benefit administration processes.
  • Prepare, monitor and/or manage all ERISA, CMS, ACA and/or state-related filings in a timely manner and assure Plan compliance.

Requirements

  • Bachelor’s degree in Human Resources or related field, or equivalent working experience
  • Minimum 6 years’ benefits program management experience required.
  • Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
  • Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics.
  • Ability to work with a high degree of autonomy through ambiguous circumstances.
  • Strong business judgment and a practical, common-sense approach to getting things done.
  • Successful record of building operational processes and procedures with a focus on continuously improving programs.
  • Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
  • Proficient in Excel, including advanced skills like pivot tables, vlookup, setting formulas, and shortcuts.
  • Previous experience with HRIS/Payroll systems; Workday, ADP Payroll, and Alight experience preferred.
  • Deep knowledge of ERISA, HIPAA, ADA, COBRA, FMLA, Worker’s Compensation, and other benefits-related legislation.
  • Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time away, vacation, sick, and well-being benefits.
  • Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
  • Must be able to work PST zone.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
benefits program managementproject managementdata analysisprogram metrics trackingExcelHRISpayroll systemsvendor managementaudit managementprocess improvement
Soft skills
relationship buildingcommunicationanalytical skillsautonomybusiness judgmentoperational process developmentinfluenceproblem-solvingtime managementtraining