Customer Service Team Leader
MANN+HUMMEL
full-time
Posted on:
Location Type: Office
Location: Queretaro • Mexico
Visit company websiteExplore more
Job Level
About the role
- Lead the Order Management & Customer Care team, ensuring effective coordination of processes and projects.
- Provide support to Customer Service Specialists with administrative activities and oversee all responsibilities related to people management.
- Responsible for coordination of processes, projects, improvements, transitions, and tasks within the team.
- Regular communication with internal departments.
- Support the team with order processing, answering internal/ external customer question, etc.
- Responsibility for assigned Order Management & Customer Care processes: Manual order entry, Monitor and resolve issues of EDI orders, Confirm order details, Manage and resolve order exceptions, Send order confirmation to customer, Answer customer questions, Manage customer Portals.
- People management (motivation, evaluation, training and development plan, capacity planning, issue management, vacation planning etc.).
- Performing other tasks according to the direct supervisor.
Requirements
- Bachelor’s Degree in Business Administration, Engineering, or other technical/ business-related field
- 5-10 years’ experience in OE/OES Sales and/or Category Management
- Experience managing Stellantis and GM accounts
- Good knowledge of English (C1) and Portugues language in an advantage (B1- desirable)
- Experience in team leading
- Overall overview or working experience in Customer Service and/or Logistics
- Experience from Shared Service Centre (SSC) environment is advantage
- MS Office proficiency
- Team leading skills, negotiation skills, customer approach, flexibility, good time management, process-oriented thinking, stress resistance
- Very good communication skills, organization skills, responsibility, team player
- Willingness to travel (Current passport and visa)
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementcustomer caremanual order entryEDI ordersorder confirmationcustomer portalscategory managementcustomer servicelogisticsshared service centre
Soft Skills
people managementteam leadingnegotiationcustomer approachflexibilitytime managementprocess-oriented thinkingstress resistancecommunicationorganization
Certifications
Bachelor’s Degree in Business AdministrationBachelor’s Degree in Engineering