Customer Service Associate
MANN+HUMMEL
full-time
Posted on:
Location Type: Office
Location: Hanover Park • Illinois • United States
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About the role
- Receives and monitors inbound orders from customers
- Accurately keys customer orders into Sage and ensuring all details are correct and match the customer’s PO in accuracy and completeness
- Maintain detailed and organized records of customer orders
- Initiates and coordinates requests for new part number set up (as applies)
- Initiates and coordinates pricing requests (as applies)
- Handles updates to the order per the customer request (quantity change, date change, ship to, etc)
- Answer inbound calls
- Provide a high level of service to our customers
- Additional duties as assigned
Requirements
- High School Diploma or equivalent required
- Minimum 2 years of experience relating to customer service
- Typing speed and accuracy
- Intermediate level knowledge MS Office Products to include Excel, Word and Outlook; experience using Sage x3 or SAP, SAP4Hana and EDI are a plus.
- Strong attention to detail with a high degree of accuracy and the ability to multi-task in a fast-paced environment
- Strong communication skills, including speaking, writing, active listening
- Must be able to read, understand, and comply with written and verbal instructions
- Must be authorized to work in the United States
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetyping speedaccuracyorder entrydata entryrecord keepingmulti-taskingSage x3SAPEDI
Soft Skills
attention to detailcommunication skillsactive listeningorganizational skillscustomer service orientation
Certifications
High School Diploma