Manitoulin Transport

Network Administrator

Manitoulin Transport

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

CloudFirewallsSwitchingTCP/IP

About the role

  • Monitor, troubleshoot, and maintain network hardware and software, including switches, firewalls, and wireless access points, to ensure 24/7 connectivity.
  • Regularly update and patch network devices and servers to maintain compliance with ISO 27001 security standards.
  • Support computing environments and cloud networking components within IBM Cloud.
  • Act as the primary escalation point for network and telecommunications issues, resolving break/fix tickets and service requests within established SLAs.
  • Maintain the physical standards and organization of on-site wiring closets across the enterprise.
  • Ensure accuracy of network diagrams, site configurations, and IT asset management records.
  • Audit telecom related vendor billing to ensure accurate business unit allocations and removal/turn down of unnecessary circuits.
  • Liaise effectively with third-party partners, vendors, and external clients for troubleshooting support and ongoing MACD.
  • Evaluate and recommend new technologies and upgrades to enhance network efficiency.
  • Participate in an on-call rotation for addressing network emergencies outside of business hours.

Requirements

  • College diploma or university degree in the field of Computer Science, Information Technology, or related field.
  • 5+ years proven experience as a Network Administrator or similar role with a strong emphasis on production support and troubleshooting.
  • In-depth knowledge of network protocols, TCP/IP, routing, and switching.
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  • Hands-on experience with Fortinet (FortiGate/FortiManager) or comparable SD-WAN platforms is highly preferred.
  • Hands-on experience with IBM Cloud networking is a significant asset.
  • Strong customer service orientation and the ability to explain technical issues to non-technical stakeholders.
  • Certifications: Vendor-specific certifications (Fortinet, CCNA/CCNP, IBM Cloud) are preferred.
  • Relevant certifications (e.g. CompTIA, ITIL and other Cloud certifications) are a plus.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
network hardwarenetwork softwarenetwork protocolsTCP/IProutingswitchingtroubleshootingproduction supportnetwork efficiencycloud networking
Soft Skills
customer service orientationcommunicationprioritizationdecision makingproblem solvingorganizationcollaborationadaptabilitytime managementtechnical explanation
Certifications
Fortinet certificationCCNACCNPIBM Cloud certificationCompTIAITILCloud certifications