IT Support Engineer
Manila Recruitment
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Responsible for engaging directly with IT customers to resolve IT issues
- Handle change in a professional manner
- Work in a fast-paced environment with a focus on quality and service excellence
- Support clients across the globe in over 30 countries
Requirements
- Professional team member within the Helpdesk team
- Responsible for resolving customer queries and collaborating with the team to address issues
- Participate in projects as needed
- Maintain clear and effective customer communication
- Engage continuously in professional development
- Create and maintain IT systems documentation as required
- Experience with scripting for automation, including PowerShell and Batch scripting
- Proficient in virtualization technologies such as VMware and Hyper-V
- Familiarity with backup solutions, including Veeam and Zerto
- Strong understanding of server and storage infrastructure
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Azure Administrator
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
scriptingPowerShellBatch scriptingvirtualization technologiesVMwareHyper-Vbackup solutionsVeeamZertoserver and storage infrastructure
Soft Skills
customer communicationteam collaborationprofessionalismquality focusservice excellenceproblem-solvingadaptabilityprofessional development
Certifications
Microsoft 365 Certified: Administrator ExpertMicrosoft Certified: Azure Administrator