ManhattanLife

Sales Operations Manager

• Design, build, implement, and continuously improve ManhattanLife's comprehensive Life & Health product training program with minimal supervision
• Conduct engaging instructor-led virtual and in-person training sessions for agents, brokers, agencies, and internal associates
• Develop training that not only teaches product knowledge but also equips agents with effective sales strategies, positioning techniques, objection handling, and best practices throughout the sales process
• Create and maintain high-quality training materials, including presentations, videos, job aids, quick reference guides, webinars, and on-demand learning resources
• Ensure all training materials remain current with product enhancements, underwriting changes, regulatory updates, system enhancements, and market conditions
• Provide ongoing education for Customer Service, Agent Support, Sales, Marketing, and other internal departments to ensure organizational product knowledge
• Manage the product training calendar, coordinate training requests, schedule sessions, and communicate the upcoming educational opportunities
• Measure training effectiveness through participation metrics, surveys, knowledge assessments, and feedback while recommending improvements
• Work closely with Product Development, Sales, Marketing, Operations, Underwriting, Compliance, and Information Technology to ensure training reflects current business initiatives
• Deliver training sessions and educational materials in both English and Spanish to support our bilingual distribution partners
• Stay current on insurance industry trends, competitor products, and adult learning methodologies to continuously improve ManhattanLife's training program
• Other tasks and duties as assigned

Product & Sales Enablement Trainer