Mangone Law Firm, LLC

Bilingual Customer Service Assistant, English - Spanish

Mangone Law Firm, LLC

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 $5 - $7 per hour

About the role

  • Handle inbound and outbound calls, ensuring timely, professional responses.
  • Manage notifications, letters, timelines, and reports for client cases.
  • Follow up with clients, including those in “no cooperation” status, to confirm details and move cases forward.
  • Schedule and confirm appointments.
  • Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions.
  • Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting.

Requirements

  • Education: High school diploma required; studies in Communications, Law, Business Administration, Tourism, or related fields preferred.
  • Experience: Call center, customer service, or related experience (preferred).
  • Bilingual: Clear and effective communication skills in both Spanish and English (written and spoken).
  • Technical Skills: Strong command of Google Workspace and familiarity with CRM platforms.
  • Soft Skills: Empathy, problem-solving, time management, and organizational skills.
  • Flexibility: Availability for rotating shifts with full-time commitment.
Benefits
  • A competitive compensation: base payment per hour (Between $5 to $7 USD per hour worked)The hourly rate is subject to increase after six months.
  • Ongoing professional development opportunities for you to strengthen your skills and grow in your career.
  • A dynamic and challenging work environment, where your talent will be valued and recognized.
  • The opportunity to make a positive impact on people's lives, helping them achieve their dreams of a better life in the United States.
  • Paid time off, available after 12 months.
  • 100% Remote.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experiencebilingual communicationCRM platformsGoogle Workspacereportingcase managementappointment schedulingKPI management
Soft skills
empathyproblem-solvingtime managementorganizational skillscommunication skills