Customer Success Expert
Boeing
Customer Success Manager, Bilingual – Vision AI
Maneva
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
IoT
About the role
- As a **Customer Success Manager** at Maneva, you will be the primary partner to our customers in Ontario, Quebec and beyond, ensuring that they achieve measurable value from our AI-powered manufacturing solutions.
- You’ll own the customer journey post-sale, driving adoption, growth, and satisfaction while coordinating implementation projects across engineering, data science, and operations teams.
- This role requires both strong relationship management skills and technical fluency to oversee deployments in industrial environments.
- You’ll balance customer-facing responsibilities with internal project leadership — ensuring that every engagement delivers clear ROI, aligns with customer goals, and drives long-term partnerships.
- Travel: Up to 20% (primarily Quebec & Ontario, with regular opportunities for U.S. travel).
Requirements
- 3–6 years of experience in engineering, project delivery, or customer success in a technical or industrial setting.
- Bachelor’s degree in Engineering, Computer Science, or a related technical field.
- Strong project management skills: ability to manage scope, timelines, and multiple stakeholders.
- Excellent communication skills in **English and French** (written & spoken).
- Valid **driver’s license** with willingness to travel to customer sites.
- Ability to travel up to 20% (primarily Quebec & Ontario, with flexibility for U.S. travel).
- Comfortable working in a fast-paced startup environment: adaptable, proactive, and resourceful.
- **Nice-to-Haves**
- Direct experience working with customers in **manufacturing, industrial automation, machine vision, or hardware/software deployment projects**.
- Background in AI, computer vision, or IoT-based deployments.
- Familiarity with industrial production environments and customer-facing technical delivery.
- Experience building customer success frameworks, playbooks, or advocacy programs.
Benefits
- Work with cutting-edge Vision AI & IoT solutions that power autonomous manufacturing, robotics, and industrial automation.
- Opportunity to lead in a fast-growing AI company driving real-world impact in industrial AI adoption.
- Travel opportunities to customer sites across Quebec, Ontario, and the U.S., as well as industry events and conferences.
- Collaborate with world-class engineers, AI researchers, and customer success professionals in a dynamic, innovation-driven environment.
- ***Important Notice: Protecting Your Personal Information***
- *We are committed to ensuring the security and privacy of all applicants. Please be aware that our company will never ask for sensitive personal information, via email, phone call or text message. We also do not require payment from applicants for any part of the hiring process.*
- * If you are contacted by someone claiming to represent our company and asking for such information, please do not respond. Instead, report the incident to us immediately at IT-Security@Maneva.ai.*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementengineeringcustomer successAIcomputer visionIoTindustrial automationhardware/software deploymentdata scienceimplementation
Soft skills
relationship managementcommunicationadaptabilityproactivityresourcefulnessstakeholder managementcustomer engagementleadershipproblem-solvingcollaboration
Certifications
Bachelor's degree in EngineeringBachelor's degree in Computer Sciencevalid driver's license