Customer Success Expert
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$70,000 - CA$185,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner closely with Customer Success Managers (CSMs) and Product Teams to drive adoption and success for Jeppesen Crew Planning solutions.
- Provide expert advice on best practices and product utilization.
- Lead customer-specific engagement initiatives such as health checks, usage reviews, and adoption workshops.
- Maintain deep expertise in Crew Pairing and Rostering products and share that knowledge with customers.
- Educate customers on advanced features and functionalities.
- Analyze and interpret customer usage data and product performance metrics to identify risks and opportunities.
- Champion the voice of the customer by prioritizing and articulating feedback.
Requirements
- 5+ years of hands-on experience in airline crew planning—either at an airline or with a vendor providing crew solutions.
- Deep understanding of operational processes and the ability to align them with product capabilities.
- Strong communication skills—able to tailor messaging from C-suite to schedulers.
- Experience interpreting usage dashboards and discussing data-driven strategy (no specific tools required).
- Comfort working across disciplines (product, development, customer-facing teams).
- Eligibility to handle US export-controlled data.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crew planningcrew pairingrosteringdata analysisproduct utilizationusage reviewsadoption workshopsperformance metricscustomer engagementbest practices
Soft skills
communicationcustomer advocacycollaborationtailored messaginganalytical thinkingproblem-solvinginterpersonal skillsleadershipadaptabilitystrategic thinking