MANE

Customer Success Manager

• Host Kickoff calls, customized training sessions to the customer and 1:1 screen-sharing sessions to walk customers through setup, features, and best practices.
• Run dedicated customer office hours for large user groups to support users needing extra help during onboarding.
• Maintain and update training materials (videos, guides, decks, and user documentation) to ensure consistency and accuracy across all content.
• Contribute to knowledge base updates—ensuring articles, FAQs, and help content stay up to date after product releases
• Facilitate any technical setup needs (e.g. SSO, IP whitelisting, etc.)
• Send post-training follow-ups, collect customer feedback, and confirm next steps.
• Identify customers showing signs of low engagement and flag them for follow-up or additional outreach.
• Log and escalate customer questions or technical issues to Vanilla’s Customer Care (i.e. technical support) or Product/Engineering teams as appropriate.
• Track onboarding progress in Vanilla’s project software/tools, ensuring all milestones and tasks stay on schedule.
• Collaborate/communicate cross-functionally with AE, CSM, Customer Care, Product/Engineering, etc. to keep projects running smoothly and keep all internal stakeholders informed.
• Pull, clean, and summarize onboarding metrics, including training attendance, product usage, and time-to-value indicators.
• Support user provisioning and setup tasks to speed up customer activation and improve onboarding efficiency.
• Log customer issues and bugs for follow-up with R&D in appropriate tool (e.g., Jira)

Senior Customer Success Onboarding

Security Engineer

• Lead customer due diligence questionnaire (DDQ) and RFP response process and third-party risk management process; track and manage high volume of DDQ and RFP requests. Coordinate and collaborate with internal teams to meet tight deadlines. Handle a high volume of requests and interactions in a fast-paced environment
• Support enterprise sales with technical customer security discussions
• Lead SOC 2 Type II audit preparation, evidence collection, and remediation
• Conduct third party vendor security assessments, collaborate on third party risk management processes
• Implement and manage third party tool and new processes to create efficiencies
• Develop the security narrative and conduct security reviews for new product functionality to enable GTM
• Review and negotiate security and compliance language in customer contracts in collaboration with Legal team
• Build and manage Trust Center integrations and public-facing security documentation in collaboration with Legal team
• Build customer-facing compliance artifacts (security whitepapers, certifications)

Security GRC Program Manager

Product Marketing

• Own product positioning, messaging, and value propositions across key personas and segments
• Translate complex product capabilities into clear, compelling customer-facing narratives
• Maintain and evolve messaging frameworks as the product and market advance
• Lead end-to-end go-to-market planning for new products, features, and recurring releases
• Partner with product management and design to influence roadmap based on market and customer insights
• Own cross-functional launches across Marketing, Sales, and Customer Success
• Create and maintain sales enablement assets (pitch decks, one-pagers, battlecards, FAQs)
• Train Sales, Customer Success, and Customer Care teams on product value, competitive differentiation, and use cases
• Support key deals with tailored messaging and competitive insights
• Develop deep understanding of customer needs through research, interviews, and feedback loops
• Own competitive analysis and win/loss insights to inform strategy and enable teams
• Identify new market opportunities, segments, and ICP refinements
• Partner with Demand Gen and Content teams to inform campaigns, thought leadership, and product content
• Contribute to the production of content for presentations, events, sales enablement, website, and communications alongside internal stakeholders.

Senior Product Marketing Manager

Full-stack Engineer

• You will be utilizing existing Large Language Models to build applied AI applications focused on producing high accuracy rates. Your software engineer skills will come into play here as you'll take ownership in constructing services to ingest results.
• You will work with product, and engineering teams and build models/services that can ingest data, extract key information and surface insights.
• You can build tooling to support model training, evaluation, inference serving, monitoring and alerting.
• You want to use the latest ML frameworks and open source tools to develop new model training pipelines.
• You will collaborate with engineering and subject matter experts to find innovative and disruptive uses of AI to streamline (or replace) workflows.

Software Engineer – AI Applications

• Vanilla is seeking a Senior Software Engineer - AI Applications with a strong background in software development, data science, machine learning, and artificial intelligence.
• You will be utilizing existing Large Language Models to build applied AI applications focused on producing high accuracy rates.
• Your software engineering skills will come into play here as you’ll take ownership in constructing services to ingest structured results.
• You will work collaboratively with engineering and subject matter experts to find innovative and disruptive uses of AI to streamline (or replace) workflows.

Senior Software Engineer – AI Applications

• Utilize existing Large Language Models to build applied AI applications focused on producing high accuracy rates.
• Work collaboratively with engineering and subject matter experts to find innovative uses of AI to streamline workflows.
• Build models/services that can ingest data, extract key information and surface insights.
• Build tooling to support model training, evaluation, inference serving, monitoring and alerting.
• Identify, extract, transform, and load data from disparate sources into a centralized system.
• Design and implement schemas, optimize queries, and manage database performance.

Staff Software Engineer – AI Applications

Engineering Manager

• Drive technical and product strategy by aligning engineering execution with the company's broader business goals and customer needs. You’ll help architect solutions that scale both technically and operationally.
• Lead end-to-end delivery, balancing speed with technical quality. You bring clarity to complexity and champion scalable design principles.
• Act as a key operational leader, implementing systems, tools, and processes that improve development velocity, quality, and collaboration across teams.
• Mentor and grow high-performing engineers, supporting their professional development and creating a culture of accountability, autonomy, and learning.
• Serve as a critical cross-functional partner, working with product, design, marketing, sales, and support to align roadmaps, unblock execution, and ensure customer-centric product outcomes.
• Support pre-sales conversations and customer onboarding, helping technical stakeholders understand product capabilities and ensuring feedback loops from the field inform our roadmap.
• Coordinate external integrations and platform partnerships, managing stakeholder expectations and ensuring secure, seamless implementation.
• Define and own engineering metrics and KPIs to drive continuous improvement in product quality, team performance, and operational efficiency.
• Collaborate with Legal and Security teams to uphold compliance, privacy, and regulatory standards across all systems.