MANE

Frontend Engineer

• Own frontend architecture and quality for all AI features.
• Align AI frontend implementation with wider application standards, including shared components, service API patterns, and design system usage.
• Partner with organization frontend leaders to learn, internalize, and propagate best practices across teams.
• Contribute to and evolve our shared design system and atomic component architecture.
• Drive consistency across shared components, service APIs, and UI patterns.
• Lead large, complex frontend initiatives end to end.
• Work closely with Product and Design to translate ambiguous ideas into scalable, high quality UI systems.
• Provide strong technical direction and mentorship to frontend contributors.
• Establish frontend observability and tracking standards, including analytics and instrumentation.
• Ensure performance, accessibility, and maintainability across the UI surface area.
• Collaborate with backend and ML engineers to integrate AI powered experiences into a production grade frontend.

Front End Engineer

Customer Success Manager

• Host Kickoff calls, customized training sessions to the customer and 1:1 screen-sharing sessions to walk customers through setup, features, and best practices.
• Run dedicated customer office hours for large user groups to support users needing extra help during onboarding.
• Maintain and update training materials (videos, guides, decks, and user documentation) to ensure consistency and accuracy across all content.
• Contribute to knowledge base updates—ensuring articles, FAQs, and help content stay up to date after product releases
• Facilitate any technical setup needs (e.g. SSO, IP whitelisting, etc.)
• Send post-training follow-ups, collect customer feedback, and confirm next steps.
• Identify customers showing signs of low engagement and flag them for follow-up or additional outreach.
• Log and escalate customer questions or technical issues to Vanilla’s Customer Care (i.e. technical support) or Product/Engineering teams as appropriate.
• Track onboarding progress in Vanilla’s project software/tools, ensuring all milestones and tasks stay on schedule.
• Collaborate/communicate cross-functionally with AE, CSM, Customer Care, Product/Engineering, etc. to keep projects running smoothly and keep all internal stakeholders informed.
• Pull, clean, and summarize onboarding metrics, including training attendance, product usage, and time-to-value indicators.
• Support user provisioning and setup tasks to speed up customer activation and improve onboarding efficiency.
• Log customer issues and bugs for follow-up with R&D in appropriate tool (e.g., Jira)

Front End Engineer

Senior Customer Success Onboarding