ManageEngine

Account Manager

• Take full ownership for the growth, satisfaction, and retention of your assigned SMB customer portfolio.
• Identify and develop new business opportunities within existing accounts to achieve upgrade and cross-sell revenue goals.
• Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
• Uncover and mitigate any risk that threatens your customers; growth, satisfaction, or renewal.
• Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
• Collaborate with customers implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.
• Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products.
• Strengthen client relationships through regular engagements and face-to-face meetings.
• Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
• Build a solid base of reference-able customer contacts.

Key Account Manager