ManageEngine

Key Account Manager

ManageEngine

full-time

Posted on:

Location Type: Office

Location: Essen • 🇩🇪 Germany

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Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Take full ownership for the growth, satisfaction, and retention of your assigned SMB customer portfolio.
  • Identify and develop new business opportunities within existing accounts to achieve upgrade and cross-sell revenue goals.
  • Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
  • Uncover and mitigate any risk that threatens your customers; growth, satisfaction, or renewal.
  • Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
  • Collaborate with customers implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.
  • Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products.
  • Strengthen client relationships through regular engagements and face-to-face meetings.
  • Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
  • Build a solid base of reference-able customer contacts.

Requirements

  • 2 to 3 years of business development experience in a software/SaaS background, with at least 1 year of account management experience managing SME companies.
  • Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
  • Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
  • Ability to deliver effective presentations and product demos highlighting the key value proposition.
  • Strong communication, interpersonal and consultative skills.
  • Comfortable working independently in a distributed and remote environment.
  • Open to travel domestically for customer meetings.
  • Comfortable using tools such as CRM for process management and reporting.
  • Fluency in English and German (native) speaker is mandatory for this role.
Benefits
  • 28 days excluding public holidays and statutory holidays.
  • Company lunch provided for when employee is in the office.
  • Monthly Train card Subscription.
  • Company-paid travel insurance for business purposes.
  • Opportunity to work with a global team and contribute to the growth of a leading technology company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business developmentaccount managementsolution sellingCRM applicationsERP applicationsAccounting softwareHRMS applicationspresentation skillsproduct demosrevenue forecasting
Soft skills
communication skillsinterpersonal skillsconsultative skillsindependent workrelationship buildingproblem-solvingcustomer engagementcollaborationrisk mitigationcustomer satisfaction