Malvern Panalytical

Customer Support Engineer

Malvern Panalytical

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • New Jersey • United States

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About the role

  • Repair and maintenance of complex scientific and analytical instrumentation
  • Perform installation of equipment from delivery to sign-off
  • Respond to customer by telephone within 4 hours to evaluate problem
  • Perform preventative maintenance per maintenance schedule
  • Inform appropriate personnel on all problems using ESCALATION procedure
  • Maintain manuals
  • Submit electronic paperwork timely and accurately
  • Maintain excellent communication with Regional Manager on all matters
  • Process parts return and repair in accordance with all policies and guidelines
  • Keep customers well informed on any open issues
  • Manage direct account responsibility with minimal supervision
  • Assist in different areas within the District
  • Repair and maintain analytical instrumentation with little or no supervision
  • Perform all the above duties in accordance with applicable ISO9000 directives and company policy
  • Ability to lift up to 50 lbs
  • 80 % Travel (including Overnight Travel and some international travel)

Requirements

  • At least 3-5 years of experience in electronics or in the electro-mechanical field and/or recent and relevant class work
  • Any previous education or experience in chemistry or a chemistry lab is a plus.
  • Excellent customer relationship skills including, communication, accountability, and the ability to understand customer needs and how best to handle these
Benefits
  • Excellent work life balance
  • Competitive benefits
  • In-house training
  • External trainings
  • 401(k) savings plan
  • Medical and dental coverage
  • Tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
repair of scientific instrumentationmaintenance of analytical instrumentationinstallation of equipmentpreventative maintenanceelectronic paperwork submissionparts return processingISO9000 complianceelectro-mechanical experiencechemistry lab experience
Soft Skills
excellent communicationcustomer relationship skillsaccountabilityproblem evaluationability to understand customer needsminimal supervisionescalation procedure adherence