Malt

Client Operations Manager

Malt

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Lead a team of 7 people dedicated to the Order-to-Cash (O2C) cycle.
  • Drive team performance by setting clear objectives and daily monitoring of O2C indicators (unallocated cash, payment delays, DSO).
  • Contribute to strategic initiatives and translate the company's vision into concrete operational actions for the team.
  • Represent the ClientOps team in internal and external meetings and improve workflows between different departments.
  • Actively support operations by identifying bottlenecks in debt collection and implementing automated or more agile processes.
  • Manage HR cycles (1:1s, performance reviews, career plans) to maintain high engagement and low turnover.
  • Supervise and optimize support flows (Jira) to ensure fast resolution of issues for both clients and internal stakeholders.

Requirements

  • O2C Expertise: Deep understanding of billing and proven experience in debt collection and customer relations.
  • Operational Finance Experience: Solid background in a scale-up, B2B, or digital marketplace environment, with a strong technical appetite for automated processes.
  • People Management: Confirmed experience in management, conflict resolution, and performance tracking.
  • Organization and Autonomy: Rigorous, detail-oriented, and able to provide analytical reports while suggesting improvements.
  • Resilience: Ability to adapt quickly to new products, features, and tools.
  • Tools: Proficiency in collection software (e.g., MyDSO 360) and advanced Excel skills.
  • Languages: Fluent in English and French.
Benefits
  • Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris
  • Equity: Every Malter is entitled to stock options
  • Lunch vouchers (legal benefit): €9/day on your Swile card
  • Transportation (legal benefit): 50% reimbursement (any type of transport)
  • Healthcare insurance (legal benefit)
  • RTT: From 8 to 12 days off per year
  • Sports: Company participation to a Gymlib (Wellpass) membership
  • Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave
  • Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
  • Remote work: Hybrid policy balancing on-site and home office
  • Team building events organized every year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
O2C expertisedebt collectionbillingperformance trackinganalytical reportingautomated processesadvanced Excel
Soft Skills
people managementconflict resolutionorganizationautonomyresilience