Malama Health

Bilingual

• Reach out to individuals who signed up via the app or completed a Jotform, following up within SLA
• Execute structured outbound follow-up cadences to re-engage nonresponsive members
• Use context-specific call scripts while adapting tone and approach
• Verify insurance coverage and collect basic eligibility information
• Determine program eligibility and guide members through intake steps, including questionnaires
• Gauge interest in care navigation services and guide interested individuals through enrollment
• Support ineligible members with alternative resources and referrals
• Respond to prospective member inquiries and address enrollment barriers sensitively
• Assist with administrative steps to activate enrolled members, including scheduling and confirming next-step appointments
• Document outreach attempts, call outcomes, and enrollment status in Malama's EHR and internal tracking tools following HIPAA-aligned practices
• Collaborate with care managers and the broader team to ensure smooth handoffs
• Follow up with referring providers and partners regarding enrollment status and next steps

Outreach & Enrollment Coordinator, Bilingual – English/Spanish