Outreach & Enrollment Coordinator, Bilingual – English/Spanish

Malama Health

Bilingual Outreach Coordinator helping Malama, a maternal-health technology and care-navigation company, enroll pregnant and postpartum mothers. Conducting outreach, eligibility screening, intake, documentation, and care-team handoffs.

Posted 8/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outreach and care coordination, with a strong focus on member engagement and enrollment processes. Proficient in managing high call volumes while maintaining a warm and persuasive communication style, ensuring compliance with HIPAA practices.

Highest-signal resume keywords

Bilingual SpanishOutreach ExperienceCare CoordinationEHR DocumentationHIPAA Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OutreachCare CoordinationEnrollment ProcessesCall Script AdaptationInsurance VerificationEligibility DeterminationHigh-Volume OutreachDocumentationMember EngagementQuestionnaire Guidance

Soft Skills

Strong Phone PresenceOrganizedDetail-OrientedReliableMission-Driven

Tools & Technologies

Outreach ToolsCRM ToolsGoogle WorkspaceSlackEHR Systems

Industry Keywords

Protected Health InformationHIPAA PracticesMaternal HealthEquity GapsCall Center Experience

About the role

Key responsibilities & impact

Reach out to individuals who signed up via the app or completed a Jotform, following up within SLA
Execute structured outbound follow-up cadences to re-engage nonresponsive members
Use context-specific call scripts while adapting tone and approach
Verify insurance coverage and collect basic eligibility information
Determine program eligibility and guide members through intake steps, including questionnaires
Gauge interest in care navigation services and guide interested individuals through enrollment
Support ineligible members with alternative resources and referrals
Respond to prospective member inquiries and address enrollment barriers sensitively
Assist with administrative steps to activate enrolled members, including scheduling and confirming next-step appointments
Document outreach attempts, call outcomes, and enrollment status in Malama's EHR and internal tracking tools following HIPAA-aligned practices
Collaborate with care managers and the broader team to ensure smooth handoffs
Follow up with referring providers and partners regarding enrollment status and next steps

Requirements

What you’ll need

Bilingual Spanish (spoken and written)
2+ year of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles (healthcare experience preferred)
Comfortable working from a call script while adapting tone and approach based on who you're speaking with
Strong phone presence — clear, warm, and persuasive without being pushy
Organized and detail-oriented; reliable in logging outreach activity and follow-ups
Comfortable with high call volume and repetitive outreach cadences
Mission-driven — passionate about maternal health and helping people access care and close equity gaps
Comfortable using outreach/CRM tools, Google Workspace, Slack, and similar platforms
Experience working with Protected Health Information (PHI) and HIPAA-aligned practices (preferred)
Experience with EHR documentation and high-volume outreach queues (preferred)

Benefits

Comp & perks

$20-24/hour + performance bonus
Health and other benefits