Makpar Corporation

Customer Success Manager

• Serve as the primary senior relationship owner for key federal clients, ensuring strong trust, strategic alignment, and ongoing satisfaction.
• Maintain deep understanding of customer mission, pain points, modernization priorities, and organizational dynamics to ensure Makpar solutions directly support client outcomes.
• Lead and implement account-growth strategies that strengthen long-term partnerships and expand Makpar’s footprint within major federal agencies.
• Facilitate executive-level client conversations, strategic reviews, and roadmap discussions.
• Act as the go-to domain-expert for Capture Managers on agencies such as the IRS and other priority accounts.
• Provide pre-sales support including requirements interpretation, customer insights, competitive intelligence, relationship mapping, and solution shaping.
• Partner with Growth, BD, and Capture teams to develop win themes, positioning strategies, and customer-aligned messaging.
• Support smooth handoff between sales, delivery, and customer success—ensuring expectations, commitments, and success criteria are clearly aligned.
• Align customer success efforts with Makpar’s growth objectives, ensuring that opportunities are tied to tangible mission impact and sustainable client relationships.
• Provide thought leadership on federal trends, acquisition approaches, agency priorities, and customer engagement best practices.
• Collaborate with Delivery leadership to ensure high customer satisfaction and identify expansion opportunities within active programs.
• Shape internal processes, frameworks, and communication rhythms that strengthen Makpar’s overall account management strategy.

Vice President – Customer Success

Systems Engineer

• Provide support for an Agency (Police “Department”) of approximately 3,200 users.
• Provide business knowledge and technical expertise to implement strategies, evaluate products, and build upon an infrastructure that supports the changing needs of the Agency.
• Collaborate with federal program managers, agency staff, contracting officers, and multi-disciplinary development teams.
• Design, develop, and integrate complex work systems for every stage of a lifecycle.
• Reliably deliver mission-critical infrastructure with an eye toward accessibility, optimization, and security.
• Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance.
• Implement and maintain strategies for backup, security, and redundancy.
• Identify potential issues and implement solutions proactively.
• Craft custom scripts that reduce the need for human interaction.
• Enable faster and smarter business processes and develop meaningful analytics.
• Engage regularly with upper management, providing reports on project status, activities, and achievements.
• Communicate with stakeholders to identify what they want to accomplish with a system.
• Use expert-level administration and optimization of hosts and servers to ensure high degree of availability and appropriate resource management.
• Standardize and automate processes using scripting technology.
• Install and configure operating systems, software, and hardware components, and leverage IT staff for routine tasks by clearly documenting design, maintenance, and support procedures.
• Test software routinely for bugs, redundancies, and security issues.
• Conduct high-level root-cause analysis of service interruptions and establish preventive measures.
• The Systems Engineer will be expected to supervise others.
• The Systems Engineer is required to be onsite at the Fairchild Building in downtown Washington, DC three (3) days per week.