Maker Lab

Project Manager, Research and Operations

Maker Lab

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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About the role

  • Research Agency Management: Serve as the primary lead for our clients' research vendors, overseeing the execution of studies, managing complex budgets, and ensuring the high-quality delivery of insights.
  • Operational Architecture: Define, document, and enforce SOPs—creating the intake forms, project trackers, and decision frameworks to streamline ops.
  • Complex Project Management: Lead the program management for large-scale, cross-functional campaigns, coordinating timelines across Policy, Comms, and Marketing to ensure a unified launch.
  • Data Operations: Partner with the Technical PM to build, populate, and maintain a claims/proof points database. While they handle the build, you handle the taxonomy, data entry, and verification of claims.

Requirements

  • BA/BS degree or equivalent experience
  • 5+ years of experience in Project Management, preferably within a Market Research, Agency, or Operations context.
  • Proven ability to manage external vendors, budgets, and complex timelines.
  • Ability to manage complex, multi-stakeholder programs or campaigns across multiple regions.
  • Strong organisational skills—you are a "finisher" who ensures no detail is missed in the delivery process.
  • Collaborative mindset—ability to work cross-functionally with technical and creative teams to get projects over the line.
  • Expert proficiency in Project Management systems (e.g., Asana, Jira, Monday.com) and experience designing intake/triage workflows for marketing teams.
  • Strong understanding of market research methodologies (Qualitative/Quantitative) to effectively scope projects and hold vendors accountable.
  • Exceptional verbal and written English communication and presentation skills.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Project ManagementMarket ResearchData OperationsTaxonomyData EntryClaims VerificationQualitative ResearchQuantitative Research
Soft skills
Organizational SkillsCollaborationAttention to DetailCommunication SkillsPresentation Skills
Certifications
BA/BS degree