Account Manager
Maker Lab
contract
Posted on:
Location Type: Hybrid
Location: Singapore • Singapore
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About the role
- Client Partnership: Serve as the primary day-to-day contact and strategic partner for client stakeholders, fostering open and transparent communication while managing expectations effectively.
- Project Management: Develop, own, and manage all project timelines, resource allocation, and deliverables across the team, ensuring efficient workflow and on-time completion.
- Operational Excellence: Implement and manage the team's operational framework, including structured Work-in-Progress (WIP) meetings, performance tracking, and Quarterly Business Reviews (QBRs).
- Financial Oversight: Oversee detailed budget tracking, manage all monthly billings, and handle financial reporting to ensure the project remains on budget and compliant with financial regulations.
- Strategic Alignment: Collaborate closely with the Creative Lead to ensure all executed work maintains strategic alignment and upholds the highest standards of creative excellence.
- Manpower Leadership: Lead all manpower management duties, including team onboarding, managing leave schedules, and handling grievance procedures to ensure a stable and productive team environment.
- Risk Mitigation: Proactively identify and address potential roadblocks or resource conflicts, serving as the central point of accountability for problem-solving.
Requirements
- Minimum 6+ years of professional experience in account management, project management, or operations management, ideally within a creative agency, media, or technology environment.
- Proven track record in developing, managing, and delivering complex, multi-stream projects with rigorous attention to detail.
- Strong financial acumen, with direct experience in budget tracking, billing, and financial reporting.
- Demonstrated ability to build and maintain strong client relationships and manage expectations at various stakeholder levels.
- Experience in leading and managing manpower requirements (e.g., resource allocation, onboarding, performance review processes).
- A highly organised, strategic thinker and a self-starter with the proven ability to navigate complexity and ambiguity in a fast-paced, matrix environment.
- Exceptional verbal and written English communication and presentation skills, with proven experience presenting project status and performance metrics.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbudget trackingfinancial reportingresource allocationperformance trackingclient relationship managementmanpower managementrisk mitigationstrategic alignmentoperational framework
Soft Skills
communicationleadershiporganizational skillsstrategic thinkingproblem-solvingattention to detailself-starterrelationship buildingexpectation managementnavigating complexity