Make-A-Wish America

Senior Director, Strategy & Innovation

Make-A-Wish America

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $152,000 - $160,000 per year

Job Level

Senior

About the role

  • Lead the design, refresh, governance, and enterprise-wide communication of the multi-year Enterprise Strategic Plan, ensuring clarity, alignment, and sustained focus across all levels of the organization.
  • Oversee the development and alignment of the Annual Operating Plan and enterprise performance indicators, ensuring strategic priorities translate into executable goals and measurable outcomes.
  • Maintain visibility into organizational priorities, initiative interdependencies, and resource capacity to support informed decision-making and enterprise-level tradeoff discussions.
  • Facilitate the Strategic Planning Council (SPC) by establishing meeting cadence and agendas; developing executive-ready materials and presentations (including internal and external business reviews); facilitating discussions with ELT, SPC, and LCLT leadership; and delivering clear pre- and post-meeting communications, decisions, and follow-ups.
  • Deliver quarterly and annual strategic and operational performance reviews for senior leadership and the Board, translating complex data into clear insights, risks, and recommendations.
  • Establish and sustain enterprise governance frameworks that ensure disciplined prioritization, initiative alignment, and accountability across functions and leadership forums.
  • Guide senior leaders through strategic scenario modeling, long-range planning, and complex decision-making, supporting organizational alignment during periods of change and transformation.
  • Translate environmental insights, organizational data, and strategic analyses into clear, compelling narratives tailored for diverse audiences, including All Staff, SLT/Director forums, SLT and ELT meetings, and other enterprise leadership venues.
  • Lead the creation of executive-ready materials, strategic narratives, presentations, and decision frameworks that support alignment, transparency, and effective leadership communication.
  • Partner across departments to drive shared understanding of enterprise priorities and ensure operational plans, functional strategies, and investments reinforce organizational objectives.
  • Oversee the development and use of dashboards, KPIs, and performance management tools that enable data-driven decision-making and ongoing visibility into strategic progress.
  • Implement structured change management practices to support adoption, sustainment, and enterprise-wide engagement with strategic priorities and transformation initiatives.
  • Provide strategic and operational support to the Belonging & Community Council, including end-to-end meeting preparation, facilitation, development of materials, and post-meeting documentation and communications; ensure alignment with enterprise strategy and consistency with other governance councils.
  • Support and coordinate People and Wish subgroups by aligning inputs, tracking action items, and ensuring clear communication, follow-through, and integration with broader enterprise priorities.
  • Lead, develop, and support members of the Strategy team by setting clear expectations, prioritizing work, and managing performance, growth, and professional development.

Requirements

  • Bachelor's degree or equivalent work experience is required.
  • 12+ years of experience with 7+ years experience in strategy, business transformation or organizational planning.
  • 5+ years of people management experience required.
  • Experience leading enterprise-wide strategy development and execution required.
  • Experience working in a nonprofit, matrixed and/or federated organization preferred.
  • Demonstrated success influencing executive stakeholders and driving cross-functional initiatives.
Benefits
  • Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
  • Competitive compensation with annual incentive potential
  • Health Savings Account and Flexible Spending Account Options
  • Health Reimbursement Account fully funded by Make-A-Wish America
  • Short Term Disability*, Long Term Disability* and Life Insurance
  • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
  • 401(k) Retirement Savings Plan with 5% match after one year of service
  • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
  • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic planningperformance managementdata analysischange managementscenario modelinggovernance frameworksKPI developmentexecutive communicationpresentation developmentorganizational planning
Soft Skills
leadershipinfluencingcommunicationcollaborationfacilitationdecision-makingalignmentprioritizationstrategic thinkingteam development