Make-A-Wish America

Senior Manager, Learning, Development and Culture

Make-A-Wish America

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $98,265 - $132,946 per year

Job Level

Senior

About the role

  • Identify and assess future and current organizational learning needs by building partnerships, gathering input from key organizational stakeholders, and provide recommendations and creative solutions based upon findings.
  • Align Culture and Learning by integrating the principles of psychological safety and inclusion.
  • Provide coaching and mentoring to emerging leaders, in partnership with HR Business Partners.
  • Collaborate across the People/HR team to promote and build workplace optimization through various tools and programs (ex, LMS, change management, leadership development programs).
  • Research, effectively design, develop, and continuously refine customized training content in multiple modalities (e.g. blended, virtual instructor-led, e-learning, guides, and resource materials).
  • Evaluate L & D requests from other groups/departments, determine approach and measures of success, etc.
  • Facilitate learning programs, courses, and workshops, across the National Office and Chapters.
  • Evaluate existing learning solutions for efficiency, effectiveness, and/or for potential leverage and broader usage.
  • Identify and implement program improvements, tools, and technology to enhance processes for learning execution.
  • Assess and define parameters for delivering and measuring learning; continually review opportunities for improvement and establish metrics for success.
  • Evaluate and manage external vendors as needed.
  • Develop and deliver enterprise learning and innovation strategy that ties to the overall Strategic Plan.
  • Create training and development content using instructional design techniques and tools (e.g. Articulate 360, RISE, adult learning tools and strategies).
  • Understand and leverage digital and AI solutions.
  • Collaborate across HR/People and IT teams to ensure data integrity/reporting, and process documentation and system improvement such as MAW LMS.

Requirements

  • Bachelor’s degree in human resources, education, business, or related field required.
  • 5+ years of experience in Learning & Development and/or Organizational Development and Instructional Design experience.
  • 2+ years in a leadership role.
  • Preferred certifications: Enneagram, DISC, MBTI, Korn Ferry 360, EQI, SL, Prosci
  • A clear understanding of the employee life cycle and workforce trends.
  • Demonstrated superior communication skills (verbal, written and presentation).
  • Experienced in creating learning and development experiences that promote a culture of inclusion and belonging.
  • Demonstrated experience in providing training using a variety of training platforms/techniques (i.e. classroom, e-learning, webinars, gaming, etc.).
  • Knowledge of instructional design theory and Adult Learning Principles.
  • Familiarity with learning technology ranging from LMS to web-enabled learning solutions such as Articulate, WellSaid etc.
  • Advanced knowledge of Microsoft Suite, including Word, Excel and PowerPoint required in addition to training.
Benefits
  • Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
  • Competitive compensation with annual incentive potential
  • Health Savings Account and Flexible Spending Account Options
  • Health Reimbursement Account fully funded by Make-A-Wish America
  • Short Term Disability*, Long Term Disability* and Life Insurance
  • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
  • 401(k) Retirement Savings Plan with 5% match after one year of service
  • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
  • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designlearning and developmentorganizational developmenttraining content developmentadult learning principlescoachingmentoringprogram evaluationdata integritymetrics for success
Soft Skills
communication skillscollaborationcreativityleadershippsychological safetyinclusionproblem-solvingadaptabilityrelationship buildingstrategic thinking
Certifications
EnneagramDISCMBTIKorn Ferry 360EQISLProsci