Manage day-to-day Salesforce orgs and app integrations and troubleshooting.
Perform routine maintenance and administrative functions in Salesforce orgs, inclusive of app integrations.
Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards and reports.
Effectively document and communicate Salesforce changes and release updates to end users and stakeholders.
Ticket troubleshooting, carrying out impact analysis, and providing resolutions to problems associated with Salesforce.
Provide support to end users to improve their productivity and application knowledge, building users confidence and competence.
Support the project life cycle including requirements, research, solution design, testing and deployment of declarative Salesforce enhancements.
Creates and maintains documentation for process, policies, applications, and configuration and assists with related material for end users.
Aid Business Transformation team in developing and completing system testing, training, and implementation-related activities.

Requirements

5+ years of total experience with 2+ years of experience as a Salesforce.com super user or junior administrator.
Detailed understanding of Salesforce development environments, with the ability to build custom apps and objects, fields, processes, custom views, and other content of intermediate complexity.
Salesforce Admin Certification required.
Bachelor's degree in computer science or a related field or equivalent experience required.
Experience with Salesforce NPSP preferred.
Exposure to DevOps, CI/CD processes and code versioning systems such as Github is a plus.

Benefits

Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Up to 15 PTO days
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce administrationSalesforce app integrationsSalesforce workflowsSalesforce approval processesSalesforce fieldsSalesforce page layoutsSalesforce record typesSalesforce flowsSalesforce dashboardsSalesforce reports

Soft Skills

communicationdocumentationtroubleshootingproblem resolutionuser supporttrainingcollaborationimpact analysisconfidence buildingcompetence building

Certifications

Salesforce Admin Certification