Majorel

Customer Support

• Provides research, verification and responses to customer inquiries.
• Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
• Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
• Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
• Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
• Maintains a general awareness of client’s strengths in the industry; and
• Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
• Other duties as assigned

Customer Service Representative, Online Order Support