Customer Service Representative, Online Order Support

Majorel

Customer Service Representative delivering online order support for Majorel's clients worldwide. Responsibilities include managing customer inquiries related to delivery management and shipping investigations.

Posted 7/29/2026full-timeTempe • Arizona, Idaho, Iowa, Montana, Oklahoma, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer interaction skills and a high level of computer literacy, with a focus on logistics and order management. Capable of delivering efficient troubleshooting and query resolution while maintaining a professional image and adhering to company policies.

Highest-signal resume keywords

Customer FocusedLogistics/Order Management ExperienceSAP ExperienceStrong Organizational SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementOrder ManagementData CaptureAnalytical SkillsProblem Solving

Soft Skills

Self-MotivatedAdaptabilityTeam PlayerInitiativeProfessionalism

Tools & Technologies

SAPOnline Store Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer SatisfactionCall QualityProcess ImprovementCustomer InquiriesDelivery Timeframes

About the role

Key responsibilities & impact

Provides research, verification and responses to customer inquiries.
Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
Maintains a general awareness of client’s strengths in the industry; and
Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
Other duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent
Customer focused
Experience in Logistics/Order Management is desirable
SAP and block management experience preferred
A high level of computer literacy preferred
Strong organizational and administrative skills
Strong analytical and problem solving skills
Self-motivated and adaptability & willingness to take on new tasks
Self-motivated, works well under own initiative
Strong team player
Deliver efficient troubleshooting and query resolution.
Present work professionally in a timely & efficient manner within deadlines.
Exhibit ability to show initiative identifying trends and/or process improvement.
Continuous product & process training in fast paced environment.
Promote a positive and professional image of arvato to clients and others at all times by adhering to company policy and procedures.
Written English Comprehension
Excellent communication soft skills and confidence dealing with customers
Comfortable working on an online environment with general computer literacy

Benefits

Comp & perks

Fulltime, paid training
Equipment provided
Evening shift differential pay
401k match
Tuition reimbursement
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