Major League Baseball (MLB)

Client Services Representative

Major League Baseball (MLB)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $62,500 - $67,000 per year

About the role

  • Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
  • Software maintenance, report configuration and execution
  • Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
  • Train box office staff on ticketing software
  • Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
  • Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
  • Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
  • Consults with users and provides intellectual information regarding the ProVenue application
  • Performs systems tests, analysis, and configuration to ensure system is in excellent running order
  • Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
  • Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
  • Provide ongoing client support to assigned client base
  • Advise client on how to best use ticketing system to meet their business needs.
  • Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
  • All other duties as assigned

Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • Minimum two (2) years of experience configuring ticketing software
  • Box office experience preferred
  • Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
  • Remote evening and weekend availability, as required
  • Must be client service oriented
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently with minimal supervision
  • Work effectively under pressure
Benefits
  • Competitive Benefits Package
  • Company 401K Contribution
  • Paid Time Off and Holidays
  • Paid Parental Leave
  • Access to Free Tickets to Baseball Games & MLB.TV
  • Discounts at MLB Store | MLBShop.com
  • Employee Assistance Programs (EAP)
  • Onsite/Online Training & Development Programs
  • Tuition Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Pet Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing software configurationreport configurationsystems testinganalysissoftware maintenanceclient supportproject managementHTMLCRM software
Soft Skills
client service orientationcommunication skillsdetail orientedorganizational skillsself-starterability to prioritizeindependent workability to work under pressure
Certifications
Bachelor's degree