Maintenance of Way Equipment Services

Customer Success Manager

Maintenance of Way Equipment Services

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Build strong, trusted relationships with senior and executive-level stakeholders, aligning our solutions with their business goals.
  • Drive account growth by identifying upselling, cross-selling, and service expansion opportunities.
  • Lead clients through smooth onboarding processes, including KYB/KYC compliance, while delivering an outstanding customer experience.
  • Monitor account health, analyze data, and provide actionable insights to maximize retention and minimize churn.
  • Collaborate with internal teams (sales, product, finance, technical) to deliver tailored solutions that create measurable impact.
  • Lead business reviews, develop account strategies, and present performance updates to C-level stakeholders.

Requirements

  • 5+ years of experience in Customer Success, Key Account Management, or a similar role within payments, fintech, or financial services.
  • A proven track record of driving revenue growth and managing complex, high-value accounts.
  • Excellent communication and influencing skills, with the ability to engage senior decision-makers.
  • Strong understanding of compliance requirements (KYB/KYC, EU/UK standards) within the payments industry.
  • Fluent in English; proficiency in Italian, German, Spanish, or French will be considered a strong advantage.
  • A commercially driven mindset with a passion for creating long-term value for clients.
  • Previous experience in a regulated payments institution is highly desirable.
Benefits
  • Growth Opportunities : Your voice matters — influence our story while advancing your own career.
  • Flexibility : We listen, adapt, and support flexible working arrangements.
  • Hybrid or Remote Working : We trust you to deliver results, not count office hours.
  • Competitive Rewards : Salary, performance-based bonuses, and access to top-tier tools.
  • Learning & Development : Annual budget for Crypto & FinTech conferences and continuous learning.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessKey Account ManagementRevenue GrowthData AnalysisAccount StrategyOnboarding ProcessesCompliance RequirementsKYCKYBPayments Industry
Soft Skills
Communication SkillsInfluencing SkillsRelationship BuildingCollaborationCustomer ExperienceProblem SolvingStrategic ThinkingPresentation SkillsCommercial MindsetEngagement with Senior Stakeholders