Build up a process and own the entire customer feedback loop - from collection through analysis to roadmap integration.
Constantly review competitive solutions, identifying opportunities, collecting best practices and building market intelligence.
Update and maintain product roadmap documentation, ensuring clear up-to-date communication across teams.
Use AI tools to rapidly prototype solutions, validate customer problems and synthesise customer feedback.
Partner with engineering and design teams to sweat the details of the best user experience for our customers.
Identify data-driven insights by analysing usage patterns and customer behaviour.
Support go-to-market initiatives with product knowledge and customer insights.
Own specific product areas as you demonstrate capability and growth.
Requirements
Active user of modern fintech products (Revolut, Monzo, Wise, or similar) with deep understanding of their user experience.
AI literacy - comfortable using Claude, ChatGPT, or similar tools for creating documents, analysing data and prototyping.
Understanding when to use which model for specific tasks.
Extreme curiosity and growth mindset - eager to learn from anyone regardless of seniority.
High agency - ability to identify opportunities and act without waiting for permission
Strong written and verbal communication skills in English.
Demonstrated ability to simplify complex problems into clear solutions.
Nice-to-have Basic understanding of technology startups, business models and technical concepts.
Experience with data analysis tools or willingness to learn quickly.
Understanding of SME business needs, particularly in cross-border contexts.
Previous experience in fintech, B2B SaaS, or startup environments would be great but not required.
Knowledge of business banking, payments, or crypto/blockchain basics.
User of crypto services.
Benefits
Team and our Product: We are team players and we are passionate about our product and understand what we aim to achieve and the impact it will make.
Growth Opportunities: You can Influence and shape our story while advancing your career.
Flexibility: We always listen to our people and can be flexible with arrangements.
Hybrid or Remote Working: We don't expect you to be in the office every day.
Local Market Perks: Enjoy insurance coverage, local perks, and beautiful offices.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer feedback analysisproduct roadmap documentationuser experience designprototypingAI tools usagecompetitive analysismarket intelligenceproblem simplificationunderstanding of fintech products
Soft skills
curiositygrowth mindsethigh agencystrong communication skillsability to identify opportunitieseagerness to learncollaborationproblem-solvingadaptabilitysimplifying complex problems