Manager, Integration Delivery – Professional Services
MaintainX
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead, mentor, and manage a team of integration consultants responsible for delivering implementation and configuration of integration solutions.
- Oversee day-to-day operations and performance of consultants across multiple client projects and workstreams.
- Ensure consistent application of delivery methodologies, documentation standards, and integration best practices.
- Serve as a senior escalation point for client and internal delivery issues related to integration scope and execution.
- Partner with integration solution consultants to ensure alignment of consultant deliverables with solution design.
- Monitor consultant utilization, productivity, and professional development, ensuring capacity planning aligns with demand.
- Conduct regular performance reviews, set goals, and support career development for integration consultants.
- Collaborate with sales and delivery leadership to support scoping, resource planning, and pre-sales activities.
- Support quality assurance and post-implementation reviews to identify opportunities for improvement.
- Drive continuous improvement and an innovative mindset with the team for tools and processes finding efficiencies and ways to automate.
Requirements
- Bachelor’s degree in Engineering or a related field.
- 5 years of experience in professional services, consulting, or systems integration delivery.
- 2+ years of experience managing or leading a team of consultants.
- Experience integrating ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics is strongly preferred.
- Experience with integration platforms and concepts (e.g., APIs, middleware, iPaaS solutions like MuleSoft, Boomi, Workato, or Celigo).
- Strong leadership and people management skills, with a track record of developing high-performing teams.
- Excellent communication and client relationship management abilities.
- Solid understanding of professional services delivery models and metrics (e.g., utilization, billable hours, CSAT).
- Proficient in using collaboration platforms (e.g., Confluence, Jira, Smartsheet).
- Comfortable in a fast-paced, client-facing environment with shifting priorities.
Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
integration solutionsERP systemsAPIsmiddlewareiPaaS solutionsMuleSoftBoomiWorkatoCeligoprofessional services delivery
Soft Skills
leadershippeople managementcommunicationclient relationship managementperformance managementgoal settingcollaborationcontinuous improvementmentoringproblem-solving