Mainstay

VP, Operations Design – Strategy

Mainstay

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $186,960 - $275,000 per year

Job Level

Lead

About the role

  • Own end to end operational outcomes across HOA and Tax, with clear accountability for delivery, prioritization, and process design
  • Set and run operating cadences, including metrics, reviews, and accountability rhythms that teams execute against
  • Be hands on in execution where needed to maintain continuity of delivery, unblock teams, and model Mainstay’s “way of operating”
  • Design, evolve, and enforce processes that improve reliability, quality and scalability
  • Make final decisions on issue triage, sequencing of work, and tradeoffs across initiatives
  • Translate product strategy into executable operating plans and provide grounded feedback based on delivery realities
  • Build, develop and hold accountable a team of leaders, creating clarity around ownership and decision rights
  • Identify organizational gaps and make hiring decisions to strengthen execution capacity in partnership with our COO
  • Drive cross functional alignment through clear communication, strong judgment, and disciplined prioritization
  • Say no to work that distracts from core priorities, even when it’s uncomfortable
  • Balance meaningful change with an awareness of team capacity and long term sustainability

Requirements

  • 15+ years of experience in operations, strategy, or execution focused leadership roles
  • Experience owning outcomes across multiple businesses, teams, and complex operational surfaces
  • Proven ability to step into ambiguity, stabilize execution, and impose structure without over engineering
  • Comfortable being deeply involved in the details while building systems that scale beyond the individual
  • Track record of leading leaders and making hard calls on priorities, process, and organizational design
  • Strong operational judgment and the ability to make decisions without perfect information
  • Speaking to operations w/ data is your default more of operating
  • High standards for quality and accountability, paired with awareness of how change impacts teams
  • Ability to manage friction productively across functions and senior stakeholders
  • Willingness to work harder than anyone else on the team, while recognizing and addressing burnout in others
  • Clear communicator with the ability to move between operators and executive audiences
  • Experience in Real Estate, Fintech, or services heavy business.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational outcomesprocess designmetricsissue triageorganizational designexecution capacitydata analysiscross functional alignmentdecision makingstrategic planning
Soft Skills
leadershipcommunicationjudgmentprioritizationaccountabilityproblem solvingadaptabilityteam managementconflict resolutionchange management