Main Digital

Salesforce Developer

• Own end-to-end Salesforce solution architecture from design through deployment, shaping scalable data models, secure access patterns, and integration strategies.
• Provide hands-on technical leadership across the SDLC, ensuring delivery teams build in a way that is performant, maintainable, and compliant with IRS security and accessibility expectations.
• Evaluate new platform features and AppExchange options to modernize legacy capabilities and continuously improve the overall architecture.

Salesforce Technical Architect

Software Engineer

• Design, build, and refine autonomous AI agents using Salesforce Agentforce
• Lead rapid prototyping efforts, validate AI feasibility in real systems
• Troubleshoot complex multi-platform failures
• Influence client outcomes and future Salesforce platform enhancements

Sales

• Lead the human side of Salesforce modernization for IRS teams, ensuring new platforms are intuitive, trusted, and effectively adopted.
• Conduct empathy‑based discovery through user research, persona development, and journey mapping.
• Develop strategic communication plans that translate Salesforce and AI milestones into clear, mission‑driven narratives for IRS leadership and frontline staff.
• Facilitate Human‑Centered Design workshops, co‑creation sessions, and focus groups.
• Design and deliver adoption and enablement programs including Trailhead content, office hours, and champion networks.

Salesforce Change Manager

Business Analyst

• Partner directly with IRS stakeholders to identify where Agentforce can automate or augment critical business processes
• Translate those needs into precise user stories, agent instructions, and process models, ensuring AI behavior is secure, grounded, and policy‑aligned
• Play a key role in AI governance, validation, and change management as federal users begin working alongside autonomous digital assistants
• Facilitate structured discovery workshops with IRS stakeholders to identify and prioritize processes suitable for automation using Agentforce
• Document detailed user stories, acceptance criteria, and Agent Instructions (prompts) to ensure AI behavior aligns with IRS policies and constraints
• Develop clear as‑is and to‑be process flows, highlighting where AI agents can reduce manual effort or improve data accuracy
• Define and support AI testing and governance practices, including grounding validation and participation in User Acceptance Testing (UAT)
• Ensure agents operate within security, compliance, and hallucination‑prevention boundaries appropriate to a federal environment
• Create training materials and change documentation to help IRS teams effectively adopt and work alongside autonomous digital assistants.

Salesforce Business Analyst

QA Automation Engineer

• Design and develop UiPath automation solutions aligned with business requirements
• Build and enhance automation workflows using Studio and REFramework
• Implement UiPath Document Understanding and IDP solutions
• Configure and manage Orchestrator components including queues, assets, schedules
• Participate in code reviews
• Collaborate with the Team Lead and solution architects on design decisions
• Leverage AI tools and prompt engineering techniques to accelerate development
• Support integration testing, defect resolution, and release activities

Salesforce Technical Architect

Salesforce Developer

Salesforce Change Manager

Salesforce Business Analyst

Senior UiPath Automation Engineer