Magnera Corporation

IT Support

• Ensure manufacturing applications, including MES, ERP production modules, Quality Management Systems, and shop floor automation platforms are supported effectively.
• Ensure IT Infrastructure provides high availability and performance of manufacturing systems supporting production, quality, and other applications used by manufacturing operations.
• Collaborate with other regional managers and directors to develop and execute technology roadmaps supporting manufacturing and digital transformation strategies that are aligned at the global level.
• Collaborate with plant leadership to identify process improvement opportunities through technology solutions.
• Lead IT support services for manufacturing facilities, ensuring timely resolution of incidents and service requests.
• Participate in global incident management team.
• Drive problem management and root cause analysis for recurring operational issues.
• Support manufacturing equipment connectivity, industrial networks, PLC interfaces, SCADA systems, and IIoT solutions.
• Partner with Engineering and Automation teams to maintain secure and reliable OT environments.
• Ensure integration between plant floor systems and enterprise applications.
• Collaborate with IT Infrastructure teams to ensure IT/OT infrastructure needs are met.
• Lead manufacturing technology projects from requirements gathering through implementation and support.
• Ensure successful deployment and adoption of new technology solutions.
• Collaborate with IT Security and local site Engineering teams to ensure security controls and best practices for manufacturing and OT environments.
• Collaborate with IT Infrastructure and Security teams to ensure that vulnerability assessments, efforts are effective and not disruptive.
• Ensure that disaster recovery planning, and business continuity are effective with appropriate levels of risk management that the sites require for continued operations.
• Support audit activities related to manufacturing systems and controls.
• Collaborate with the Business Excellence teams to enable operational reporting, KPI dashboards, and manufacturing performance analytics.
• Support initiatives involving smart manufacturing, predictive maintenance, and digital manufacturing technologies.
• Promote data governance and data quality standards across manufacturing systems that are maintained at the site level.
• Lead, mentor, and develop IT professionals supporting manufacturing operations for a team of upto 4 members across the US and Canada regions.
• Foster a culture of customer service, accountability, innovation, and continuous improvement.
• Build strong relationships with manufacturing, quality, engineering, and site leadership.

Manufacturing Operations IT Services Manager

Customer Support

• Manage the order flow (recording, invoicing, customer contact)
• Serve as the plant's primary point of contact for customer communications
• Provide backup to the Customer Care Leader for weekly sales reporting
• Receive and record customer forecasts in the ERP (SAP)
• Record and close customer forecasts and orders
• Update prices for ongoing orders
• Perform order invoicing
• Manage communications with customers
• Handle sample requests
• Act as the interface between the plant and the rest of the Group
• Communicate information to the relevant departments
• Ensure customer files are kept up to date in the ERP
• Oversee communications with agents
• Manage inventory and customer orders via the IT system

Manufacturing Operations IT Services Manager

Customer Care Assistant