Customer Care Assistant

Magnera Corporation

Customer Care Assistant in a team handling orders and client communication for manufacturing. Responsible for managing various client communications and order processing in a production environment.

Posted 7/24/2026full-timeNeuville En Ferrain • 🇫🇷 FranceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing order flow, customer communications, and inventory management using ERP systems like SAP. Proficient in providing excellent customer service and maintaining accurate records while managing workload fluctuations.

Highest-signal resume keywords

Order ManagementCustomer CommunicationERP (SAP) ProficiencyBilingual (French and English)Customer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order InvoicingInventory ManagementSales ReportingCustomer Forecast RecordingPrice Updating

Soft Skills

Organizational SkillsInterpersonal SkillsAttention to DetailResponsivenessInitiative

Tools & Technologies

ERP SystemsIT Systems

Industry Keywords

International TradeCustomer CareIndustry Experience

Tech Stack

Tools & technologies

ERPFlux

About the role

Key responsibilities & impact

Manage the order flow (recording, invoicing, customer contact)
Serve as the plant's primary point of contact for customer communications
Provide backup to the Customer Care Leader for weekly sales reporting
Receive and record customer forecasts in the ERP (SAP)
Record and close customer forecasts and orders
Update prices for ongoing orders
Perform order invoicing
Manage communications with customers
Handle sample requests
Act as the interface between the plant and the rest of the Group
Communicate information to the relevant departments
Ensure customer files are kept up to date in the ERP
Oversee communications with agents
Manage inventory and customer orders via the IT system

Requirements

What you’ll need

Educational background: Bac+2 to Bac+5 in international trade/management or equivalent experience
Minimum of 2 years' proven experience in a similar role within industry
French and fluent English; a third language desirable (Spanish, Italian, German)
Ability to manage fluctuations in workload
Good organizational skills
Strong interpersonal skills
High level of accuracy and attention to detail
Excellent customer service orientation
Responsiveness and initiative

Benefits

Comp & perks

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