Magna5

Tier 1 Engineer

Magna5

full-time

Posted on:

Location Type: Hybrid

Location: Bristol • Pennsylvania • United States

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Job Level

Junior

Tech Stack

AzureCyber SecurityDNSiOSMacOSSQLTCP/IPVMware

About the role

  • Responding to customer support requests that come in via phone, email, chat, or customer portal
  • Interacting with clients using professionalism and promptness
  • Jointly solving problems through collaboration with team members.
  • Providing quality customer service skills in all forms of communication
  • Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests
  • Documenting resolutions and building knowledge base articles
  • Tracking time and activity in the Magna5 ticketing system
  • Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms

Requirements

  • Minimum of 1 year administering/supporting the following: Remote-Desktop/Remote-App Environments
  • Remote troubleshooting of printers/scanners/scan-to-fax
  • Remote troubleshooting of VPN issues
  • Active Directory/Azure AD
  • Office365/Microsoft365
  • LAN/WAN environments
  • Experience with PSA and RMM Tools
  • Preferred Experience: 1+ year in a Managed Service Provider environment
  • Experience remotely supporting Apple products including MacOS & iOS
  • Experience working with Life Sciences companies or in highly regulated environments
  • Preferred Skills: Microsoft Windows Server 2012/2016/2019/2022, Microsoft 365 Administration, Active Directory, Fundamental understanding of DNS, DHCP and TCP/IP, Microsoft Exchange and SQL Server, VMware vSphere, Knowledge of back up technologies, Knowledge of security practices and policies
  • Associates degree in IT-related curriculum.
  • Relevant and significant industry experience may provide as a substitute for the education requirement.
Benefits
  • Hybrid environment
  • Paid time off including paid holidays and floating holidays
  • Bonus potential based on individual and company performance
  • Highly competitive and flexible medical, dental, and vision benefits plans
  • 401(k) with employer match
  • Tailored Life and Disability insurance plans
  • Full reimbursement for approved professional certification and career enriching opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Remote-DesktopRemote-AppRemote troubleshootingActive DirectoryAzure ADOffice365Microsoft365LANWANMicrosoft Windows Server
Soft Skills
customer serviceprofessionalismproblem solvingcollaborationcommunication
Certifications
Associates degree in IT-related curriculum