Magna5

Tier 1 Engineer, Network Operations Center

Magna5

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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Job Level

Junior

Tech Stack

AzureCyber SecurityDNSSQLTCP/IPVMware

About the role

  • Respond to monitoring requests that come in via phone, email, or ticketing system
  • Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms
  • Interact with clients using professionalism and promptness
  • Jointly solve problems through collaboration with team members
  • Proven experience troubleshooting problems ranging from server, network, and PC issues
  • Must provide quality customer service skills in all forms of communication
  • Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests
  • Document resolutions and build knowledge base articles
  • Engage in continued certification training to improve skillset
  • Track time and activity in the Magna5 ticketing system

Requirements

  • Minimum of 1 year experience in administering/supporting any of the following: LAN/WAN environments, Office365 and Azure, VMWare and/or HyperV
  • Network Operations Center Help desk or relevant customer service skills
  • Experience with PSA and RMM Tools
  • Prior MSP Experience a plus
  • Microsoft Windows Server 2016/2019
  • Active Directory
  • Microsoft365 administration knowledge
  • Fundamental understanding of DNS, DHCP and TCP/IP
  • Microsoft Exchange and SQL Server
  • VMware vSphere
  • Knowledge of back up technologies
  • Knowledge of security practices and policies
Benefits
  • 100% permanently remote position with no plans to return to an office
  • Paid time off including paid holidays and float holidays
  • Competitive and flexible medical, dental, and vision benefits plans to suit your needs
  • 401(k) with generous employer match
  • Tailored Life and Disability insurance plans
  • Full reimbursement for approved professional certification and career enriching opportunities
  • Monthly mobile phone plan and internet service stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LANWANOffice365AzureVMWareHyperVMicrosoft Windows Server 2016Microsoft Windows Server 2019Active DirectoryMicrosoft Exchange
Soft skills
customer serviceprofessionalismproblem-solvingcollaborationcommunication