Client Services Facilitator
Magna Legal Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $16 - $20 per hour
About the role
- Research and diagnose procedural issues and exceptions for our clients.
- Client communication, responding to all emails and inquiries in a timely manner.
- Communicate effectively to high profile clients, challenging clients, witnesses, and team members.
- Navigate software, web portals, and digital filing systems.
- Maintain a calendar system for follow-up with recurring and ongoing tasks.
Requirements
- Minimum 2-3 years of experience in a relevant filed, such as medical record retrieval, call center operations, customer service, collections, or a related area.
- Ability to learn and understand the litigation process including documentary evidence
- Strong work ethic and goal oriented.
- Excellent written and oral communication abilities
- Extraordinary attention to detail
- Acute research abilities and deductive reasoning.
- Must be able to work in a team and a fast paced environment.
- Proficient in MS Office software and saving/manipulating PDFs (opening, editing, combining) (Adobe, Nitro, internet, general windows tasks).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical record retrievalcall center operationscustomer servicecollectionslitigation processdocumentary evidenceresearch abilitiesdeductive reasoningMS OfficePDF manipulation
Soft Skills
strong work ethicgoal orientedwritten communicationoral communicationattention to detailteamworkability to work in fast paced environment