VP, Industry Lead
Fetch Rewards
VP of Professional Services
MagicSchool AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $180,000 - $200,000 per year
Job Level
Lead
About the role
- Define and execute the long-term strategy for Professional Services, aligning onboarding, support, education, and solutions engineering with MagicSchool’s growth goals and customer experience strategy.
- Design and launch new services, SKUs, and delivery models that expand customer value and drive incremental ARR. Partner with Sales and Finance to develop competitive proposals, scopes of work, and pricing strategies that de-risk customer purchases and accelerate growth.
- Oversee large-scale global operations to ensure exceptional service quality, consistent adherence to SLAs, and outstanding customer outcomes. Build scalable systems and processes that ensure predictability, accountability, and efficiency across all ProServ functions.
- Partner closely with the VPs of Sales, Marketing, and Customer Success, as well as RevOps and Enablement, to ensure Professional Services acts as a cohesive extension of the customer journey, from pre-sales through renewal.
- Ensure every engagement, from technical implementation to ongoing education, enhances customer adoption, time to value, and satisfaction. Use data and insights to continuously improve delivery models and inform company strategy.
- Represent Professional Services and the broader customer experience in executive discussions, board presentations, and external forums. Deliver clear, data-driven narratives that communicate impact, performance, and opportunities.
- Build, mentor, and inspire a high-performing leadership bench across ProServ. Develop senior managers and future executives who can scale the organization while maintaining operational excellence and innovation.
Requirements
- 15+ years of experience leading Professional Services, Customer Support, or Implementation teams within SaaS, edtech, or technology organizations, including 5+ years in senior executive leadership roles.
- Proven success designing and scaling Professional Services functions that drive measurable growth in adoption, retention, and NRR.
- Deep experience developing new services, SKUs, and delivery models that generate revenue and enhance customer outcomes.
- Strong operational acumen, with demonstrated ability to manage complex, global service organizations and deliver consistent results.
- Exceptional communication and executive presence, with experience presenting to boards, senior executives, and external partners.
- Proven ability to lead through influence, drive cross-functional alignment, and inspire collaboration across diverse teams.
- Strategic thinker with a track record of translating insights and vision into executable, scalable action plans.
Benefits
- Unlimited time off to empower our employees to manage their work-life balance.
- Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
- Every employee is offered generous stock options, vested over 4 years.
- Plus a 401k match & monthly wellness stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Professional ServicesCustomer SupportImplementationSaaSedtechservice designdelivery modelsoperational managementdata analysisgrowth strategy
Soft skills
communicationexecutive presenceleadershipinfluencecollaborationstrategic thinkingmentoringinspirationcross-functional alignmentcustomer focus
