Director of Self-Service
MagicSchool AI
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $156,000 - $175,000 per year
Job Level
About the role
- Design and implement a self-serve engine that drives retention and adoption through automation.
- Achieve a 75% or higher automated renewal rate for the Digital segment.
- Increase the ARR capacity per rep by at least 30%.
- Drive a 15% increase in product adoption across the SMB customer base.
- Develop the self-serve infrastructure required to support 2x customer growth without requiring a proportional increase in CSM headcount.
- Partner with RevOps and Marketing to create a seamless digital journey.
Requirements
- 8 or more years of experience in Customer Success, Customer Success Operations, or Digital Engagement within a SaaS environment.
- At least 3 years specifically focused on scaling self-serve or digital-first motions for Digital and SMB segments.
- Proven experience using Customer Success platforms such as Gainsight or ChurnZero plus marketing automation and process mapping tools.
- A history of building systems from the ground up in a high-growth startup environment.
- A Bachelor’s degree or equivalent practical experience in a related field.
- Previous experience in the Education Technology sector or a similar mission-driven environment.
Benefits
- Unlimited time off to empower our employees to manage their work-life balance.
- Choice of employer-paid health insurance plans so that you can take care of yourself and your family.
- Dental and vision are also offered at very low premiums.
- Every employee is offered generous stock options, vested over 4 years.
- 401k match & monthly wellness stipend.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automationcustomer success operationsdigital engagementself-serve infrastructureprocess mapping
Soft Skills
collaborationstrategic thinkingproblem-solving