Serve as the primary technical resource for developers integrating Magic's SDK
Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments
Guide customers through implementation challenges, helping them understand best practices
Identify patterns in support requests to improve documentation and developer experience
Provide technical qualification and support for prospective customers and partners
Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs
Develop and deliver technical demos showcasing specific use cases and integrations
Partner with AEs and partnerships executives to execute the technical aspects of the sales strategy
Successfully onboard and launch customers, guiding them toward renewal and expansion
Contribute to technical content, documentation, and demos
Translate ambiguous customer needs into specific, deliverable requirements and solutions

Requirements

3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar)
Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus)
Comfortable working with APIs and understanding authentication flows
Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals)
Excellent written and verbal communication—able to explain technical concepts to both developers and non-technical stakeholders
Customer-obsessed: confident interfacing with users and building rapport
Intellectually curious with strong problem-solving skills
Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going on

Benefits

Remote-first culture with flexible working hours
Stock options and token grants
99% company-paid medical*, dental and vision insurance
100% company-paid life and disability insurance
401(k) plan (US) or pension plan (CAN)
$3,600 annual reimbursement for remote work, wellness, and professional development
Flexible time off
Up to 12 weeks of paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaScriptTypeScriptReactNext.jsAPIsauthentication flowsblockchainWeb3technical demosdocumentation

Soft Skills

communicationcustomer-facingproblem-solvingcustomer-obsessedinterpersonalintellectual curiosityrapport buildingguidancetechnical qualificationtranslating requirements