Magic

Technical Customer Success

• Serve as the primary technical resource for developers integrating Magic's SDK
• Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments
• Guide customers through implementation challenges, helping them understand best practices
• Identify patterns in support requests to improve documentation and developer experience
• Provide technical qualification and support for prospective customers and partners
• Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs
• Develop and deliver technical demos showcasing specific use cases and integrations
• Partner with AEs and partnerships executives to execute the technical aspects of the sales strategy
• Successfully onboard and launch customers, guiding them toward renewal and expansion
• Contribute to technical content, documentation, and demos
• Translate ambiguous customer needs into specific, deliverable requirements and solutions

Customer Success Engineer