Operations Associate – Casino Support Specialist
Magic Eden
full-time
Posted on:
Location Type: Remote
Location: Australia
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About the role
- Provide high-quality customer support to players, resolving casino-related issues quickly and effectively.
- Troubleshoot account matters including deposits, withdrawals, bonuses, and gameplay irregularities.
- Work closely with operations, risk, product, and engineering teams to identify and escalate edge cases.
- Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations.
- Assist in building and refining support processes, help center articles, and internal SOPs.
- Monitor player sentiment and flag opportunities to improve the user experience.
- Adapt to a dynamic environment and step into additional duties as assigned.
Requirements
- Deep familiarity with online casinos, crypto wagering mechanics, and common player workflows.
- Understanding of crypto payments and comfort using blockchain explorers to diagnose issues.
- Genuine passion for helping customers and a commitment to excellent service.
- Highly organized with strong attention to detail.
- Comfortable learning new tools, dashboards, and operational systems.
- Strong problem-solving instincts with the ability to identify root causes quickly.
- Adaptability to a fast-paced, scrappy startup environment.
- Previous experience in customer support or community-facing operations is preferred.
Benefits
- A fast-paced and collaborative environment
- Competitive compensation and equity options
- Flexible PTO
- Comprehensive health cover
- Wellness and work from home allowance
- Remote-first company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crypto paymentsblockchain explorerstroubleshootingcustomer supportaccount managementprocess refinementSOP developmentdata managementissue resolutionuser experience improvement
Soft skills
attention to detailproblem-solvingadaptabilityorganizationcustomer servicecommunicationcollaborationpassion for helping customersdynamic environment adaptabilityquick learning