Operations Associate – Casino Support Specialist
Magic Eden
full-time
Posted on:
Location Type: Remote
Location: Australia
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About the role
- Provide high-quality customer support to players, resolving casino-related issues quickly and effectively.
- Troubleshoot account matters including deposits, withdrawals, bonuses, and gameplay irregularities.
- Work closely with operations, risk, product, and engineering teams to identify and escalate edge cases.
- Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations.
- Assist in building and refining support processes, help center articles, and internal SOPs.
- Monitor player sentiment and flag opportunities to improve the user experience.
- Adapt to a dynamic environment and step into additional duties as assigned.
Requirements
- Deep familiarity with online casinos, crypto wagering mechanics, and common player workflows.
- Understanding of crypto payments and comfort using blockchain explorers to diagnose issues.
- Genuine passion for helping customers and a commitment to excellent service.
- Highly organized with strong attention to detail.
- Comfortable learning new tools, dashboards, and operational systems.
- Strong problem-solving instincts with the ability to identify root causes quickly.
- Adaptability to a fast-paced, scrappy startup environment.
- Previous experience in customer support or community-facing operations is preferred.
Benefits
- A fast-paced and collaborative environment
- Competitive compensation and equity options
- Flexible PTO
- Comprehensive health cover
- Wellness and work from home allowance
- Remote-first company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
crypto paymentsblockchain explorerstroubleshootingcustomer supportaccount managementprocess refinementSOP developmentdata managementissue resolutionuser experience improvement
Soft Skills
attention to detailproblem-solvingadaptabilityorganizationcustomer servicecommunicationcollaborationpassion for helping customersdynamic environment adaptabilityquick learning