Automation Support Engineer
magentIQ
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Provide Tier 2 and Tier 3 technical support for customer-facing automation solutions.
- Investigate and troubleshoot complex automation issues to ensure platform stability and performance.
- Design, build, and implement automation workflows within the company’s low-code automation platform.
- Work independently to scope automation requirements, define success criteria, and deliver solutions.
- Utilize Python and automation tools to develop efficient, scalable automation processes.
- Collaborate directly with customers to understand automation requirements and ensure solutions meet expectations.
- Maintain active communication with clients during testing, troubleshooting, and deployment phases.
- Coordinate with support and development teams to ensure fixes are implemented and aligned with platform best practices.
- Identify recurring issues and contribute to knowledge base documentation and continuous improvement initiatives.
- Support platform reliability by documenting solutions, improving workflows, and recommending automation enhancements.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Physics, or a related field.
- 2–5 years of experience in automation development or software engineering, preferably in low-code platforms.
- Experience building automation workflows and system integrations using low-code environments.
- Working knowledge of Python or similar scripting languages used in automation solutions.
- Understanding of the software development lifecycle (SDLC) and best practices in automation development.
- Familiarity with API integrations and tools commonly used in the MSP ecosystem.
- Strong communication skills and the ability to work effectively with customers in a support environment.
- Excellent collaboration skills when working with cross-functional teams.
- Strong analytical thinking and problem-solving ability.
Benefits
- Fully remote role
- US time-zone coverage
- Collaborative environment with global teams
- Opportunities for professional growth and development
- Flexibility to work from home
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Pythonautomation developmentlow-code platformsautomation workflowssystem integrationsAPI integrationssoftware development lifecycle (SDLC)troubleshootingtechnical supportscalable automation processes
Soft Skills
communication skillscollaboration skillsanalytical thinkingproblem-solving abilityindependent workcustomer engagementdocumentationcontinuous improvementcoordinationcustomer-facing support
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Computer EngineeringBachelor’s degree in MathematicsBachelor’s degree in Physics