Director, Quality – Healthcare
Magellan Health
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $93,955 - $159,725 per year
Job Level
About the role
- Responsible for all aspects of the quality program for a business unit within a Strategic Business Unit (SBU) including strategic planning, program development and leadership, and staffing.
- Serves as a member of the management team in designing, implementing, and monitoring quality operations with well defined processes.
- Uses performance measurement as the foundation for quality and process improvements.
- Responsible for performance measurements and analytics, customer reporting, client delegation activities, policies and procedures, quality of care concerns tracking, accreditation preparation, and coordination of satisfaction surveys.
- Represents the quality program to customers and regulatory entities on quality operations and performance achievement.
- Directs and supervises proactively the quality department and projects to meet unit goals for the quality program.
- Ensures that quality improvement studies and activities are conducted with appropriate feedback from customer organizations, assigned departments, and member and provider input.
- Serves as liaison with department managers to ensure that needs are met for internal and external reporting and analytics and the development of decision support tools.
- Oversees internal and external audit procedures to meet customer requirements, accreditation standards and goals of the assigned business unit.
- Serves as co-chair of the unit's Quality Improvement Committee and provides oversight of committee documentation (as applicable).
- Assists Learning Department in development and presentation of CQI and compliance training programs for staff and customers.
Requirements
- 8+ years of experience in healthcare.
- 5+ years of experience in quality.
- 3+ years of experience in management/leadership.
- Knowledge of quality improvement processes, performance measurement, accreditation standards, measurement tools, CQI tools and data reporting applications.
- Knowledge of CQI training and QIA methodology.
- Demonstrated management and leadership skills.
- Expertise in data management software including spreadsheet development and use.
- Must be skilled at mastering new areas of content and operations.
- Excellent written and verbal communication skills required.
Benefits
- Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality improvement processesperformance measurementaccreditation standardsmeasurement toolsCQI toolsdata reporting applicationsdata management softwarespreadsheet development
Soft Skills
management skillsleadership skillscommunication skills