Magellan AI

Customer Success Manager

• Respond to client questions through email and support channels
• Set up measurement for campaigns across advertisers, agencies, and publishers
• Monitor performance and troubleshoot issues before they affect reporting
• Lead Zoom trainings to help clients navigate the platform and understand their campaign performance
• Build spreadsheets that simplify complex datasets for reporting and insights
• Support QA efforts to make sure the data going to clients is accurate
• Partner with the rest of the team to improve processes as our client base grows

Measurement Success Manager