Senior Associate, Connected Supply Chain, Planning
PwC
Supply Chain Analyst, B2B, Wholesale Fulfillment
Made In
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPSQL
About the role
- Own fulfillment operations for the B2B and Wholesale channels, ensuring service-level agreement (SLA) adherence for all B2B and Wholesale order types (hospitality, national stores, independents, dropship)
- Manage and hire off-shore contractors (fulfillment coordinators) to execute order management and maintain SLA
- Maintain fulfillment data accuracy across all systems (WMS, OMS, Shopify, ERP)
- Lead fulfillment onboarding of new customers, including requirements gathering, training warehouse staff on routing requirements, and executing end-to-end shipment processing
- Develop and maintain Routing Guides to meet customer requirements and streamline fulfillment operations
- Resolve operational issues and partner with Made In Warehouse and 3PLs to drive continuous improvement across channels
- Track open orders and SLA performance; communicate status and potential risks to sales reps and channel leaders
- Track available inventory by channel and partner with Planning and sales channel leaders to identify risks and opportunities
- Track and report on total fulfillment costs, including outbound freight and fulfillment
- Partner with Technology team to onboard new retailers, streamline EDI order management, and improve fulfillment flow
- Build and maintain tools, dashboards, and reports to track performance and enable business decisions around inventory, fulfillment, and cost management
- Identify operational trends and provide insights to inform strategy and changes to processes
Requirements
- 3+ years of experience in supply chain, inventory, operations, or a related analytical role
- Strong analytical skills, with proficiency in tools like Excel / SQL; comfortable working with and reconciling large data sets
- Experience working with ERPs (NetSuite preferred) and EDI systems to manage orders
- Strong written and verbal communication skills, experience communicating to internal management and external partners
- Excellent project and time management skills, ability to manage multiple projects and consistently deliver on deadlines
- Experience in ecommerce operations and / or fulfillment
- Bachelor's degree in related field required
- Authorized to work in the U.S.
Benefits
- Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans)
- A people-centric workplace with flexible time off
- A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supply chain managementinventory managementoperations managementdata analysisExcelSQLERPEDIfulfillment operationsproject management
Soft skills
analytical skillscommunication skillstime managementproblem-solvingleadershipcollaborationtrainingorganizational skillscustomer servicestrategic thinking
