Made In

Supply Chain

• Own fulfillment operations for the B2B and Wholesale channels, ensuring service-level agreement (SLA) adherence for all B2B and Wholesale order types (hospitality, national stores, independents, dropship)
• Manage and hire off-shore contractors (fulfillment coordinators) to execute order management and maintain SLA
• Maintain fulfillment data accuracy across all systems (WMS, OMS, Shopify, ERP)
• Lead fulfillment onboarding of new customers, including requirements gathering, training warehouse staff on routing requirements, and executing end-to-end shipment processing
• Develop and maintain Routing Guides to meet customer requirements and streamline fulfillment operations
• Resolve operational issues and partner with Made In Warehouse and 3PLs to drive continuous improvement across channels
• Track open orders and SLA performance; communicate status and potential risks to sales reps and channel leaders
• Track available inventory by channel and partner with Planning and sales channel leaders to identify risks and opportunities
• Track and report on total fulfillment costs, including outbound freight and fulfillment
• Partner with Technology team to onboard new retailers, streamline EDI order management, and improve fulfillment flow
• Build and maintain tools, dashboards, and reports to track performance and enable business decisions around inventory, fulfillment, and cost management
• Identify operational trends and provide insights to inform strategy and changes to processes

Supply Chain Analyst, B2B, Wholesale Fulfillment