Mad Engine Global, LLC.

Support Engineer

• Provide first-level technical support (in-person, phone, and remote) for all employees
• Troubleshoot and resolve hardware, software, printer, and network connectivity issues
• Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
• Support Microsoft 365, email accounts, shared drives, and collaboration tools
• Assist with onboarding and offboarding (account setup, permissions, equipment allocation)
• Maintain IT inventory and asset tracking
• Coordinate with third-party vendors and escalate issues when necessary
• Ensure data security protocols and company IT policies are followed
• Assist with system upgrades, software installations, and patches
• Support conference room technology and video conferencing tools

IT Support Technician