Machinio

Sales Development Rep

• Establish relationships with business owners and C-level executives from scratch and open up opportunities.
• Collaborate with our Account Executive team to close deals and generate revenue.
• Collaborate with your and other teams to improve aspects applicable to your role, as well as to the overall growth of the company.

Sales Development Representative

Onboarding Specialist

• Manage end-to-end onboarding for newly acquired clients, acting as their main point of contact throughout the process
• Use internal tools to design client’ websites, implementing draft revisions based on feedback
• Collaborate with the tech team to ensure successful migration of client inventory
• Organize and prepare client data for smooth contact imports
• Enable CRM integrations and ensure proper functionality for each client
• Assign UX reviews and ensure they are completed in a timely and effective manner
• Conduct live training sessions to help clients become familiar and confident with the platform
• Coordinate domain pointing and launch logistics for each client’s new website and CRM system
• Participate in weekly collaboration sessions with the Team Lead to provide progress updates on each project and brainstorm solutions
• Maintain a balance between ensuring client satisfaction and achieving internal deadlines and goals
• Stay accountable to individual and team objectives, key results, and performance metrics

Onboarding Coordinator, SaaS

Customer Success Manager

• Be the primary point of contact for the Machinio System Existing Client Support initiative for dedicated accounts.
• Manage the support inbox and phone line for dedicated accounts, ensuring timely and professional responses.
• Handle technical inquiries, troubleshoot, and escalate complex issues when necessary.
• Conduct periodic check-ins to assess client satisfaction, encourage product usage, and address concerns proactively.
• Deliver phone and video explanations, lead occasional training sessions, and create learning materials to support clients.
• Follow up on late payments, while learning and applying effective client retention strategies.
• Assist clients with updates, issues, and questions related to their Machinio System-powered website designs.
• Gather client feedback and testimonials to support marketing and product improvement efforts.
• Participate in weekly collaboration sessions with the Team Lead to brainstorm solutions.

Client Experience Specialist, SaaS

• Learn how to establish new client relationships.
• Negotiate deals and collaborate with a team to generate new revenue.
• Open up opportunities at first and transition into becoming a Business Development Executive in 14-18 months.

Sales Development Representative, Spanish

• Learn how to establish new client relationships
• Negotiate deals
• Collaborate with a team to generate new revenue
• Open up opportunities at first and transition into a Business Development Executive

Sales Development Representative

Onboarding Coordinator, SaaS

Client Experience Specialist, SaaS

Sales Development Representative, Spanish

Sales Development Representative, Fluent in German