Mable

Customer Support Specialist

Mable

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
  • Display excellent interpersonal skills with an empathetic and compassionate approach to customers
  • Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
  • Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
  • Proactively educate our users on getting the most out of Mable based on their individual needs.
  • Advocate for customers to ensure their needs are met and inquiries resolved.
  • Provide broader business teams with insights and feedback to support process and platform improvements
  • Deliver standard service excellence that is in line with our code of conduct and company values
  • Adhere to team processes and procedures and accurate record-keeping in Salesforce
  • Meet individual and team KPIs, and undertake other duties and responsibilities as required

Requirements

  • You are excited about working in a fast-paced, high-volume environment, think big, and act with a sense of urgency for our customers.
  • You are a champion in delivering world-class customer service and have a passion for providing excellent customer outcomes.
  • You are a good listener, problem-solver, critical thinker, and a people person with strong verbal and written communication skills.
  • You care about your customers and will always go the extra mile to get them the best outcomes.
  • You have experience using Salesforce or similar CRM systems and enjoy learning new things.
  • You love working in a collaborative team that enjoys having fun and supporting each other.
  • You exhibit adaptability, resilience, transparency, trustworthiness, passion, and innate curiosity.
  • You have 2-3 years in a customer support or customer service role, preferably in the health tech, NDIS or aged care sectors.
  • You are familiar with NDIS policies, procedures, and funding models (desirable)
  • You have demonstrated the ability to work with vulnerable populations, showing patience and understanding.
Benefits
  • Power your career ⚡️
  • Access parental leave 👶
  • Work with flexibility 🏠
  • Flexi Leave Days 🌴
  • Take a floating public holiday 🫶🏾
  • Be rewarded 🏆
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillsempathyproblem-solvingcritical thinkingverbal communicationwritten communicationadaptabilityresiliencetrustworthinesscuriosity