Sustain and enhance ServiceNow environments to ensure optimal performance and reliability.
Continuously synchronize, secure, and optimize foundation data, including user, organizational, and Customer Service Management (CSM) data.
Manage compliant data archiving processes to maintain data integrity and compliance.
Plan and execute controlled data migrations and platform upgrades across development, QA, training, and production environments.
Collaborate with cross-functional teams to align with the Software Development Life Cycle (SDLC) and release management standards.

Requirements

Work Authorization: US Citizenship is required.
Must possess a certification as a ServiceNow Developer.
Proven experience in full portal development within the ServiceNow platform.
Expertise in workflow design to streamline processes and enhance user experience.
Strong background in performance analytics, particularly in the context of federal implementations on a FEDRAMP Certified ServiceNow platform.

Benefits

M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowportal developmentworkflow designperformance analyticsdata migrationdata archivingdata integritydata synchronizationCustomer Service Management (CSM)Software Development Life Cycle (SDLC)

Soft Skills

collaborationcommunicationproblem-solvingorganizational skills

Certifications

ServiceNow Developer certification